Shipping policy

At Jerswear, we aim to process and deliver your orders as quickly and reliably as possible. This Shipping Policy explains our shipping methods, delivery timelines, shipping charges, tracking process, and possible delivery delays.

1. Shipping Availability

Jerswear currently ships orders within India, subject to service availability at the customer's delivery address.

Some remote, rural, restricted, or difficult-to-service locations may have limited delivery availability.

If a delivery location is not serviceable, we may contact the customer to discuss the available options.

2. Shipping Method

Orders are shipped using available courier and logistics partners selected by Jerswear.

The shipping method or courier may vary depending on:

  • Delivery location
  • Product/order requirements
  • Courier availability
  • Serviceability
  • Operational requirements

The available shipping option and applicable shipping charge, if any, will be displayed at checkout.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before the customer completes the order.

Shipping charges may vary depending on factors such as:

  • Delivery location
  • Order value
  • Product/order characteristics
  • Available shipping service

If free shipping is offered for a particular order or promotion, the applicable terms will be displayed on the website or at checkout.

Customers are responsible for any shipping charges clearly displayed and accepted at checkout.

4. Order Processing Time

Orders are generally processed after successful order confirmation and payment verification, where applicable.

Processing time may vary depending on:

  • Product availability
  • Order volume
  • Payment verification
  • Holidays
  • Peak shopping periods
  • Operational circumstances

Once the order has been processed and handed over to the delivery partner, tracking information will be provided when available.

5. Estimated Delivery Time

Our standard estimated delivery time is:

5–8 business days

This is an estimated delivery timeframe, not a guaranteed delivery date.

The actual delivery time may vary depending on the customer's location, courier service, weather, holidays, and other circumstances beyond our reasonable control.

Shopify distinguishes total delivery time from transit time and notes that delivery timing can include both fulfillment/processing time and carrier transit time. (Shopify Help Center)

6. Factors That May Cause Delivery Delays

Delivery may take longer than the estimated timeframe due to:

  • Courier or logistics delays
  • Weather conditions
  • Heavy rainfall or natural events
  • Public holidays
  • Festivals and peak shopping periods
  • High order volumes
  • Remote or rural delivery locations
  • Courier service limitations
  • Incorrect or incomplete delivery address
  • Incorrect phone number
  • Customer unavailability
  • Delivery attempts being unsuccessful
  • Operational or transportation issues
  • Government restrictions
  • Other circumstances beyond our reasonable control

These circumstances may result in delivery taking longer than the estimated timeframe.

7. Order Tracking

Once your order has been shipped, a tracking number or tracking information will be provided when available.

Customers can use the tracking information to check the status of their shipment.

Depending on the courier and Shopify tracking availability, tracking information may be accessible through:

  • Shipping confirmation email
  • Jerswear order-status page
  • Shopify/Shop tracking
  • The applicable courier's tracking system

Shopify allows customers to track shipments through the order-status page and shipping notifications when valid tracking information is added to an order. (Shopify Help Center)

8. How to Track Your Order

After your order has been shipped:

  1. Check your shipping confirmation notification.
  2. Locate the tracking number or tracking link.
  3. Open the tracking link provided.
  4. Follow the shipment status shown by the courier.

If tracking information has not yet appeared, the order may still be processing or the courier may not have updated the shipment information yet.

Tracking updates may take some time after the shipment is handed over to the delivery partner.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please ensure that the following information is correct:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Active phone number

Jerswear is not responsible for delivery delays or failed delivery caused by incorrect, incomplete, or inaccurate customer-provided information.

10. Customer Unavailability

If the customer is unavailable when delivery is attempted, the courier may make another delivery attempt or follow its standard delivery procedure.

Customers should ensure that the provided phone number is active and that someone is available to receive the package where possible.

Repeated failed delivery attempts may result in the shipment being returned to the sender according to the courier's procedures.

11. Remote & Rural Locations

Delivery to remote, rural, or difficult-to-service locations may take longer than the standard estimated timeframe.

Additional delivery attempts or courier routing requirements may also affect delivery time.

12. Delivery Delays

If your order is delayed beyond the estimated delivery timeframe, please contact Jerswear with your order number.

We will check the available shipment information and assist you as appropriate.

A delay does not automatically qualify an order for cancellation or refund while the shipment is still in transit.

For cancellation and refund eligibility, please refer to our Return & Refund Policy.

13. Order Handover to Delivery Partner

Once an order has been dispatched or handed over to the delivery partner, the shipment enters the courier's delivery process.

After handover, delivery timing and routing may be affected by the courier's operations.

Jerswear will provide available tracking information and assist customers with reasonable shipping-related inquiries.

14. Lost or Delivery-Issue Shipments

If tracking indicates that a shipment is lost, significantly delayed, or has another delivery issue, please contact Jerswear as soon as possible.

Please provide:

  • Order number
  • Customer name
  • Delivery address
  • Tracking number, if available
  • Description of the issue

We will review the shipment information and coordinate with the applicable delivery partner where necessary.

15. Delivery Confirmation

Customers should check the package and product when it is delivered.

If the product appears damaged, defective, or incorrect, please follow the requirements in our Return & Refund Policy.

In particular, a complete and unedited unboxing video is required for damaged, defective, or wrong-product claims.

16. Shipping Policy & Refund Policy

Shipping and delivery issues do not automatically qualify for a refund.

Refunds and cancellations are handled according to our Return & Refund Policy.

Eligible prepaid cancellation requests must be made before the order is dispatched or handed over to the delivery partner.

For damaged, defective, or wrong products, the applicable claim requirements and 24-hour reporting period described in our Return & Refund Policy apply.

17. Contact Us

For shipping or delivery questions, please contact:

Jerswear

Email: jerswearofficial@gmail.com

WhatsApp: +91 7034215979

Instagram: @jerswear.india

Please provide your order number when contacting us so that we can assist you more quickly.

18. Policy Updates

Jerswear may update this Shipping Policy from time to time.

Any updated version will be published on this page with a revised Last Updated date.

Customers are encouraged to review this page periodically.