Shipping policy

Thank you for shopping with us! We work hard to make sure your order reaches you safely and on time. Please read the following shipping information before placing your order.

1. Delivery Time

We aim to deliver all orders within 7–10 business days from the date your order is confirmed.

Delivery times may vary depending on your location, courier availability, weather conditions, and other circumstances beyond our control.

Please note that business days do not include Sundays or public holidays.

2. Order Processing & Shipping

Once your order is successfully placed, we will process and prepare it for shipping.

After your order has been shipped, you will receive a shipping confirmation with tracking details, where available.

Orders may take additional time to process during weekends, holidays, promotional periods, or periods of unusually high demand.

3. Order Tracking

Once your order ships, you’ll receive a confirmation email or message containing your tracking number, where tracking is available.

You can use the tracking information provided to follow your shipment through our courier/carrier partners.

Please allow some time for the tracking information to become active after your order has been shipped.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on the delivery location, order size, or applicable offers.

5. Shipping Restrictions

Some locations may have limited shipping options or may require additional delivery time.

  • PO Boxes and APO/FPO addresses may have limited shipping options.

  • Remote and rural locations may experience longer delivery times.

  • Certain areas may be subject to courier service restrictions or temporary delivery limitations.

If your location is not serviceable by our courier partners, we will contact you regarding your order.

6. Missing or Damaged Orders

If your order arrives damaged, is missing an item, or you believe there is an issue with your delivery, please contact us within 2 days of delivery.

When contacting us, please provide:

  • Your order number

  • A description of the issue

  • Clear photos and video proof of the package/product if it arrived damaged

We will review the issue and assist you with the appropriate resolution.

7. Delays During Holidays & Peak Seasons

During high-demand periods such as holidays, sales, product launches, and promotional events, processing and shipping times may take longer than usual.

8. Delivery Delays Beyond Our Control

While we do our best to deliver orders within the estimated timeframe, unexpected delays may occur due to circumstances beyond our control, including severe weather, natural disasters, courier disruptions, transportation issues, or other unforeseen events.

In such cases, we appreciate your patience while the courier works to complete the delivery.

9. Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team with your order number so we can assist you as quickly as possible.