Privacy policy

At Jerswear, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect information such as:

  • Your name

  • Mobile number

  • Email address

  • Billing address

  • Shipping address

  • Pincode

  • Order details

  • Payment-related information

  • Information you provide when contacting customer support

  • Any photos or videos you voluntarily provide for return or product-related claims

We only collect information that is reasonably necessary to operate our store and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Arrange delivery of your products

  • Provide order updates and tracking information

  • Process payments

  • Provide customer support

  • Handle returns, exchanges, and product-related claims

  • Respond to your questions and requests

  • Prevent fraud and unauthorized transactions

  • Improve our website, products, and customer experience

  • Send promotional messages or offers where permitted and where you have provided the necessary consent

3. Order & Delivery Information

When you place an order, we need certain information to process and deliver it.

Your name, phone number, address, pincode, and relevant order details may be shared with appropriate courier, logistics, delivery, and service providers so that your order can be delivered to you.

These providers may use your information only as necessary to provide their services.

4. Payment Information

Payments may be processed through third-party payment providers available on our website.

We do not need to store your complete card or banking credentials on our own systems to process your payment.

Payment providers may collect and process payment information according to their own privacy policies and terms.

5. Shopify & Third-Party Services

Our online store is hosted and powered by Shopify, which provides the e-commerce platform that allows us to sell our products and provide our services.

We may also use third-party services such as:

  • Payment gateways

  • Courier and logistics providers

  • Analytics services

  • Marketing and advertising services

  • Customer communication tools

  • Other services required to operate our online store

These third parties may process information according to their own privacy policies.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant marketing and advertising

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

7. Marketing & Communications

If you provide your contact information or consent to receive promotional communications, we may contact you about:

  • New products

  • Offers and discounts

  • Sales

  • Promotions

  • Store updates

You can request to stop receiving promotional communications at any time.

Order-related or service-related communications may still be sent when necessary to process or manage your order.

8. Customer Reviews, Photos & Feedback

If you voluntarily submit reviews, photos, videos, feedback, or other content to Jerswear, we may use that content for customer service, website improvement, or promotional purposes where permitted.

We will not knowingly use your private personal information for promotional purposes without an appropriate legal basis or permission where required.

9. Return & Product Claim Information

For damaged, defective, or wrong-product claims, you may be required to provide photographs or an unboxing video.

This information may be used to:

  • Verify the claim

  • Investigate the issue

  • Process an exchange or other eligible resolution

  • Prevent fraudulent claims

Such information will be handled for the purposes for which it was provided and in accordance with applicable law.

10. How We Protect Your Information

We take reasonable steps to protect the personal information we collect from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You understand that while we take reasonable precautions, we cannot guarantee absolute security of your information.

11. When We May Share Information

We may share your information when reasonably necessary to operate our business, including with:

  • Shopify and technology providers

  • Payment processors

  • Courier and logistics partners

  • Customer support providers

  • Website and analytics providers

  • Marketing and advertising service providers

  • Professional advisers or service providers

We may also disclose information when required by applicable law, legal process, government authorities, or to protect our rights, customers, website, or business.

We do not sell your personal information as a business.

12. Data Retention

We may retain your personal information for as long as reasonably necessary to:

  • Complete your orders

  • Provide customer support

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal, tax, accounting, or regulatory requirements

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.

13. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Withdraw consent for certain communications

  • Opt out of promotional communications

Some information may need to be retained where required by law or where necessary for legitimate business purposes.

14. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to provide such information.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.