Privacy policy
Last Updated: September 2026
At Jerswear, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or use our services.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, how we protect it, and the choices available to you.
1. Information We Collect
When you use the Jerswear website or place an order, we may collect information such as:
Personal and Contact Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping/delivery address
Order Information
- Products purchased
- Product sizes and variants
- Order number
- Order date
- Order status
- Delivery information
- Return, replacement, or refund information
Payment Information
When you make a payment, payment information may be processed by our payment gateway or payment service provider.
Jerswear does not normally store your complete debit card, credit card, UPI PIN, or banking credentials on our website.
Payment providers may collect and process payment information according to their own privacy policies and security procedures.
Device and Website Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website interaction information
- Approximate location information derived from technical data
- Cookies and similar technologies
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders.
- Confirm your orders and payments.
- Arrange product delivery.
- Contact you regarding your order.
- Provide customer support.
- Process eligible cancellations, returns, replacements, and refunds.
- Respond to customer questions and complaints.
- Prevent fraudulent or unauthorized transactions.
- Maintain and improve our website.
- Understand website usage and performance.
- Improve our products and services.
- Send service-related communications.
- Send promotional communications where permitted and where you have provided the required consent or preference.
- Comply with applicable laws and legal requirements.
We use personal information only for legitimate business, operational, legal, and customer-service purposes.
3. Order and Delivery Information
When you place an order, we need certain information to process and deliver your purchase.
Your name, phone number, shipping address, order information, and related details may be shared with appropriate service providers such as shipping and delivery partners when necessary to fulfill your order.
This information may also be used to provide delivery updates and resolve delivery-related issues.
4. Payment Information
Payments on our website may be processed through third-party payment service providers.
Depending on the payment method selected, your payment information may be processed by the applicable payment gateway, bank, UPI provider, card network, or other payment service.
Jerswear does not request or store your UPI PIN, card PIN, CVV, or online banking password.
Payment providers may process payment information according to their own terms and privacy policies.
5. Sharing of Personal Information
We may share necessary customer information with trusted third parties when required to operate our business and provide services.
These may include:
Payment Providers
Payment gateways and payment service providers process payments and related transactions.
Delivery and Logistics Providers
Courier and delivery partners may receive information such as:
- Customer name
- Phone number
- Delivery address
- Order details
This is necessary to deliver your order.
Technology and Service Providers
We may use service providers that help us operate:
- Our Shopify store
- Website technology
- Customer support
- Email services
- Analytics
- Security and fraud prevention
- Other business operations
Legal and Regulatory Authorities
We may disclose information when required by law, legal process, government request, or to protect our legal rights, customers, website, or business.
We do not sell customer personal information as a business transaction.
6. Shopify and Third-Party Services
Jerswear operates its online store using Shopify.
Shopify and other service providers may process certain information as part of providing ecommerce, hosting, payment, security, analytics, and related services.
Shopify explains that information processed through its platform can include contact information, device information, cookies, and information provided during interactions with Shopify-powered merchants. (Shopify)
Third-party services used on our website may have their own privacy policies.
We recommend reviewing the privacy policies of relevant third-party providers when applicable.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small data files stored on your device that help websites function and remember certain information.
We may use cookies for purposes including:
Essential Cookies
These cookies help our website function properly and may be required for:
- Shopping cart functionality
- Checkout
- Login or account functionality
- Security
- Basic website operation
Performance and Analytics Cookies
These may help us understand:
- How visitors use our website
- Which pages are visited
- Website performance
- How we can improve the shopping experience
Marketing and Advertising Technologies
Where applicable, certain third-party services may use cookies, pixels, or similar technologies for advertising, campaign measurement, or personalization.
Shopify notes that merchant storefronts can use cookies and that third-party apps or pixels may also place cookies depending on the services installed by the merchant. (Shopify)
You can manage or block cookies through your browser settings. Blocking certain cookies may affect the functionality of parts of our website.
Shopify also provides customer privacy and cookie controls through its platform. (Shopify Help Center)
8. How We Protect Your Information
We take reasonable measures to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.
Security measures may include:
- Secure website technology
- Access controls
- Secure payment processing through payment providers
- Protection of customer account and order information
- Use of trusted service providers
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. How Long We Keep Information
We retain customer information for as long as reasonably necessary for purposes such as:
- Processing orders
- Providing customer support
- Handling returns, replacements, and refunds
- Maintaining business records
- Accounting and tax requirements
- Fraud prevention
- Resolving disputes
- Complying with legal obligations
When information is no longer required, it may be deleted, anonymized, or securely retained where legally necessary.
10. Your Privacy Choices and Rights
Depending on applicable law, you may have rights regarding your personal information.
You may contact us to:
- Ask what personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of information where legally applicable.
- Ask questions about how your information is used.
- Withdraw consent where processing is based on consent, subject to applicable legal or operational requirements.
- Opt out of promotional communications.
Some information may need to be retained where required for legal, accounting, fraud prevention, order, or other legitimate business purposes.
Shopify also provides privacy controls that can allow customers to request access to or deletion of certain personal data processed by Shopify, depending on the circumstances. (Shopify Privacy)
11. Marketing Communications
If you provide the appropriate consent or otherwise permit promotional communication under applicable law, we may send information about:
- New products
- Offers
- Promotions
- Discounts
- Store updates
You may request to stop receiving promotional communications at any time.
Service-related communications, such as order confirmations, delivery updates, refund notifications, and important account or transaction information, may still be sent when necessary.
12. Children's Privacy
Our website is intended for general customers and is not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
13. Third-Party Links
Our website may contain links to third-party websites, services, or social media platforms.
Examples may include:
- Payment providers
- Delivery partners
- Other external services
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of those third parties before providing personal information to them.
14. Fraud and Security
We may use customer and transaction information to detect, prevent, and investigate:
- Fraudulent orders
- Unauthorized payments
- Suspicious activity
- Abuse of promotional offers
- Attempts to misuse our website
- Other security threats
Information may be shared with payment providers, technology providers, delivery partners, or authorities when reasonably necessary for fraud prevention, security, or legal compliance.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or applicable legal requirements.
The updated version will be published on this page with a revised Last Updated date.
We encourage customers to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us.
Email: jerswearofficial@gmail.com
When contacting us about an order or privacy request, please provide sufficient information for us to identify the relevant request.