Refund policy

Last Updated: September 2026

At Jerswear, we aim to provide clear and transparent cancellation and refund procedures. This Refund Policy explains when customers may receive a refund and how refund requests are processed.

1. Refund Eligibility

Refunds are available for eligible prepaid orders that are cancelled and approved before dispatch or handover to the delivery partner.

To qualify:

  • The order must be prepaid.
  • The order must not have been dispatched.
  • The order must not have been handed over to the delivery partner.
  • The cancellation request must be received and approved before dispatch.

Eligible refunds are issued to the original payment method used for the order.

2. Prepaid Order Cancellation

Customers may request cancellation of a prepaid order before it is dispatched or handed over to the delivery partner.

If the cancellation is approved:

  • The order will be cancelled.
  • The amount paid will be refunded.
  • The refund will be sent to the original payment method.

No cancellation fee is charged for an eligible prepaid cancellation approved before dispatch.

3. Cancellation After Dispatch

Once an order has been dispatched or handed over to the delivery partner, cancellation and refund requests will not be accepted for:

  • Change of mind
  • Personal preference
  • Incorrect size selection
  • Other non-product-related reasons

If the order has already entered the delivery process, customers should wait for delivery.

Damaged, defective, or wrong products are handled under our Return Policy.

4. Cash on Delivery (COD)

For Cash on Delivery (COD) orders, customers may be required to make a partial payment at the time of placing the order. The remaining balance is collected at the time of delivery.

The partial payment made for a COD order is non-refundable.

The partial payment will not be refunded even if the COD order is cancelled, whether the cancellation is requested by the customer or otherwise cancelled before dispatch.

COD cancellation requests may be accepted only before the order is dispatched or handed over to the delivery partner. However, acceptance of the cancellation does not make the partial payment refundable.

The remaining balance is collected only at the time of delivery and therefore no refund is applicable for the unpaid balance.

5. Non-Refundable Situations

Refunds will not be provided for:

Orders cancelled after dispatch.

  • Orders cancelled after handover to the delivery partner.
  • Change of mind.
  • Personal preference.
  • Incorrect size selected by the customer.
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Claims submitted outside the applicable claim period.
  • Claims that do not meet the requirements of our Return Policy.

6. Damaged, Defective or Wrong Products

If you receive a damaged, defective, or wrong product, please contact Jerswear within 24 hours of delivery.

Such cases are handled under our Return Policy.

A complete and unedited unboxing video is mandatory for these claims.

The video must:

  • Start before opening the package.
  • Clearly show the package and shipping label.
  • Show the complete unboxing process.
  • Show the product and the issue clearly.
  • Have no cuts, edits, or interruptions.

7. How to Request a Refund

For an eligible prepaid cancellation, contact Jerswear before dispatch.

Please provide:

  • Order number
  • Customer name
  • Registered phone number or email address
  • Reason for cancellation

For damaged, defective, or wrong-product claims, please follow the procedure described in our Return Policy.

8. Refund Processing Time

Once an eligible prepaid cancellation has been approved, Jerswear will initiate the refund within 3 business days.

The refund will be sent to the original payment method used for the transaction.

After the refund has been initiated, the time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other payment provider.

9. Refund Method

Refunds will be processed to the original payment method used when placing the order.

We do not normally provide cash refunds for prepaid online transactions.

10. Refund Request Review

All refund requests are reviewed according to this policy.

Submitting a refund request does not automatically guarantee approval.

Jerswear will verify the order status and applicable eligibility requirements before approving the refund.

11. Contact Us

For refund or cancellation requests, please contact:

Email: jerswearofficial@gmail.com
WhatsApp: +91 7034215979
Instagram: @jerswear.india

Please include your order number when contacting us.


RETURN POLICY

Last Updated: September 2026

At Jerswear, we want customers to receive the correct products in good condition. This Return Policy explains when a product can be reported for a return, replacement, or exchange.

1. Return Eligibility

Returns are accepted only for products that are:

  • Damaged
  • Defective
  • Wrong products received

The issue must be reported to Jerswear within 24 hours of delivery.

Returns are not accepted for change of mind, personal preference, or incorrect size selection.

2. Mandatory Unboxing Video

A complete and unedited unboxing video is mandatory for damaged, defective, or wrong-product claims.

The video must:

  • Start before opening the package.
  • Clearly show the sealed package.
  • Show the shipping label.
  • Show the complete unboxing process from start to finish.
  • Clearly show the product received.
  • Clearly show the damage, defect, or incorrect product.
  • Have no cuts, edits, or interruptions.

Important

No valid complete unboxing video = claim may not be accepted.

3. Return Request Timeframe

Damaged, defective, or wrong-product issues must be reported within 24 hours of delivery.

Requests made after 24 hours may not be accepted.

The delivery date may be verified using the applicable courier or order records.

4. How to Request a Return

To request a return or replacement, contact Jerswear within 24 hours of delivery.

Please provide:

  1. Order number
  2. Customer name
  3. Phone number or email address
  4. Description of the issue
  5. Clear photographs of the product
  6. Complete, unedited unboxing video

Our customer support team will review the submitted information.

5. Return Approval Process

After receiving your request, Jerswear will review the information and determine whether the claim meets the requirements of this policy.

If the claim is approved and a return is required, Jerswear will provide the customer with the applicable return instructions.

Customers should not send a product back without receiving return instructions from Jerswear.

6. Replacement / Exchange for Approved Claims

If a damaged, defective, or wrong-product claim is approved, Jerswear will provide a replacement of the affected product, subject to product availability.

If the same product is unavailable, Jerswear may provide another suitable resolution.

For an approved exchange or replacement, Jerswear will cover the applicable courier charges for the approved return/exchange.

7. Size Exchange

Size exchanges are not available.

Customers must check the size chart carefully before placing an order.

Incorrect size selection does not qualify for:

  • Return
  • Refund
  • Exchange
  • Replacement

8. Products That Cannot Be Returned

Returns will not be accepted for:

  • Change of mind
  • Personal preference
  • Incorrect size selected by the customer
  • Products that have been worn
  • Products that have been washed
  • Products that have been altered
  • Products damaged after delivery
  • Claims reported more than 24 hours after delivery
  • Claims without a valid complete unboxing video
  • Unboxing videos containing cuts or edits
  • Products that do not pass our quality inspection

9. Return Condition

Where a return is approved, the product must be returned according to the instructions provided by Jerswear.

The returned product may be inspected to verify the reported issue.

A replacement or other approved resolution will be processed after the returned product is received and verified, where a return is required.

10. Return Shipping Charges

For an approved damaged, defective, or wrong-product claim, Jerswear will cover the applicable courier charges for the approved exchange/return process.

For claims that do not qualify under this policy, Jerswear will not be responsible for return shipping charges.

11. Refunds for Returned Products

An approved return does not automatically result in a cash refund.

For an approved damaged, defective, or wrong-product claim, the primary resolution will be a replacement, subject to product availability.

Any refund, if applicable, will be determined according to the circumstances and our Refund Policy.

12. How to Report an Issue

Please contact Jerswear as soon as possible after receiving your order.

Contact Details

Email: jerswearofficial@gmail.com
WhatsApp: +91 7034215979
Instagram: @jerswear.india

Please keep your order number ready when contacting customer support.

13. Important Return Summary

Situation Return / Replacement
Damaged product reported within 24 hours + valid unboxing video ✅ Eligible for review
Wrong product reported within 24 hours + valid unboxing video ✅ Eligible for review
Defective product reported within 24 hours + valid unboxing video ✅ Eligible for review
Reported after 24 hours ❌ Not eligible
No complete unboxing video ❌ May not be accepted
Video has cuts/edits ❌ May not be accepted
Wrong size selected ❌ Not eligible
Change of mind ❌ Not eligible
Personal preference ❌ Not eligible
Worn/washed product ❌ Not eligible
Customer-damaged product ❌ Not eligible