Refund policy

.jerswear-policy { max-width: 900px; margin: 0 auto; padding: 10px 20px 50px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Arial, sans-serif; color: #222; line-height: 1.65; } .jerswear-policy * { box-sizing: border-box; } .jerswear-policy-header { text-align: center; margin-bottom: 30px; } .jerswear-policy-header h1 { font-size: 38px; line-height: 1.15; margin: 0 0 10px; font-weight: 800; letter-spacing: -1px; } .jerswear-policy-header p { margin: 0; color: #666; font-size: 14px; } /* MAIN NOTICE */ .jerswear-main-notice { background: #111; color: #fff; border-radius: 18px; padding: 28px 24px; text-align: center; margin-bottom: 30px; box-shadow: 0 8px 25px rgba(0,0,0,.12); } .jerswear-main-notice .notice-icon { font-size: 32px; margin-bottom: 5px; } .jerswear-main-notice h2 { color: #fff; font-size: 22px; margin: 5px 0 10px; } .jerswear-main-notice .notice-highlight { display: inline-block; background: #fff; color: #111; padding: 10px 18px; border-radius: 10px; font-size: 16px; font-weight: 800; margin: 8px 0 12px; } .jerswear-main-notice p { color: #ddd; font-size: 14px; margin: 5px 0; } /* SECTIONS */ .jerswear-section { margin-bottom: 32px; } .jerswear-section h2 { font-size: 23px; margin: 0 0 14px; font-weight: 800; color: #111; display: flex; align-items: center; gap: 10px; } .jerswear-section h2 span { display: inline-flex; width: 32px; height: 32px; align-items: center; justify-content: center; background: #111; color: #fff; border-radius: 50%; font-size: 14px; flex-shrink: 0; } .jerswear-section p { margin: 0 0 12px; color: #444; font-size: 15px; } .jerswear-section ul { margin: 10px 0 0; padding-left: 22px; } .jerswear-section li { margin-bottom: 8px; font-size: 15px; color: #444; } /* CARD */ .jerswear-card { background: #f7f7f7; border-radius: 14px; padding: 20px; margin-top: 15px; border: 1px solid #e8e8e8; } /* WARNING */ .jerswear-warning { background: #fff4f4; border: 1px solid #ffcaca; border-left: 5px solid #e53935; border-radius: 12px; padding: 18px 20px; margin-top: 15px; } .jerswear-warning-title { font-weight: 800; color: #c62828; margin-bottom: 5px; } .jerswear-warning p { margin: 0; color: #555; } /* VIDEO */ .jerswear-video-box { background: #f5f5f5; border-radius: 16px; padding: 24px; margin-top: 18px; text-align: center; border: 1px solid #ddd; } .jerswear-video-icon { font-size: 35px; } .jerswear-video-title { font-size: 19px; font-weight: 800; margin: 5px 0; } .jerswear-video-subtitle { font-size: 14px; color: #666; margin-bottom: 16px; } .jerswear-video-rules { display: flex; gap: 10px; justify-content: center; flex-wrap: wrap; } .jerswear-video-rule { background: #fff; border: 1px solid #ddd; border-radius: 9px; padding: 9px 13px; font-size: 13px; font-weight: 700; } /* FEE */ .jerswear-fee { background: #111; color: #fff; border-radius: 14px; padding: 20px; margin-top: 15px; text-align: center; } .jerswear-fee small { display: block; opacity: .75; font-size: 13px; } .jerswear-fee strong { font-size: 28px; } .jerswear-fee p { color: #ddd; font-size: 13px; margin: 7px 0 0; } /* REFUND */ .jerswear-refund { background: #f1f7ff; border: 1px solid #cfe2ff; border-radius: 14px; padding: 20px; margin-top: 15px; } .jerswear-refund-title { font-size: 18px; font-weight: 800; margin-bottom: 8px; } .jerswear-options { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin-top: 15px; } .jerswear-option { background: #fff; border: 1px solid #d9e5f5; border-radius: 12px; padding: 16px; font-size: 14px; font-weight: 700; } /* CONTACT */ .jerswear-contact { background: #111; color: #fff; padding: 25px; border-radius: 16px; text-align: center; margin-top: 35px; } .jerswear-contact h2 { color: #fff; justify-content: center; } .jerswear-contact p { color: #ddd; margin-bottom: 0; } .jerswear-updated { text-align: center; color: #888; font-size: 13px; margin-top: 30px; } @media (max-width: 600px) { .jerswear-policy { padding: 5px 14px 40px; } .jerswear-policy-header h1 { font-size: 30px; } .jerswear-main-notice { padding: 22px 16px; } .jerswear-main-notice h2 { font-size: 19px; } .jerswear-main-notice .notice-highlight { font-size: 13px; padding: 9px 12px; } .jerswear-section h2 { font-size: 20px; } .jerswear-section h2 span { width: 29px; height: 29px; } .jerswear-section p, .jerswear-section li { font-size: 14px; } .jerswear-options { grid-template-columns: 1fr; } .jerswear-video-rules { flex-direction: column; } .jerswear-video-rule { width: 100%; } }

 

⚠️

Important: Please Read Before Ordering

RETURNS ARE ONLY ACCEPTED FOR DAMAGED OR WRONG PRODUCTS

We do not accept returns for change of mind, wrong size selection, or other personal reasons.

Damaged or wrong-product claims must be reported within 24 hours of delivery.

1 Return Eligibility

Returns are available only if you receive:

  • A damaged product
  • A defective product
  • A wrong product
❌ No General Returns

We do not accept returns due to change of mind, personal preference, or selecting the wrong size.

2 Damaged or Wrong Products

If you receive a damaged, defective, or wrong product, you must contact us within 24 hours of delivery.

🎥
Complete Unboxing Video Is Mandatory
The entire unboxing process must be recorded from start to finish.
🎥 Full Video
🚫 No Cuts
🚫 No Edits
⏱️ Within 24 Hours
⚠️ No Valid Unboxing Video = No Claim

Claims for damaged, defective, or wrong products cannot be accepted without a valid and complete unboxing video.

Your unboxing video must:
  • Start before opening the package.
  • Clearly show the package and shipping label.
  • Show the complete unboxing process from start to finish.
  • Have no cuts, edits, or interruptions.

3 Exchange Policy

📏 Size Exchanges Are Not Available

Please check our size chart carefully before placing your order. We cannot exchange products because the selected size does not fit.

If you receive a damaged, defective, or wrong product and report it within 24 hours with a valid unboxing video, Jerswear will cover the courier charges for the exchange.

4 Refund & Replacement

💳 No Cash Refunds

Cash refunds are not provided. For an approved damaged or wrong-product claim, you can choose from the available resolution options.

🛍️ Order Another Product
🎟️ Special Discount Coupon

Any replacement, order option, or discount coupon will be provided only after the returned product is received and verified.

5 Return Pickup Charges

RETURN PICKUP FEE Starting from ₹150

The return pickup fee may vary depending on your pincode, courier availability, and number of items.

For approved damaged or wrong-product claims reported within 24 hours with a valid unboxing video, Jerswear will bear the courier charges for the exchange.

6 Size Policy

📏 Please Choose Your Size Carefully

Size exchanges are not available. Please check the size chart carefully before placing your order.

7 COD Charges

COD processing charges are non-refundable.

If an eligible order is returned, the COD processing charge will not be included in any amount issued to the customer.

8 Claims That Cannot Be Accepted

  • Returns requested for change of mind.
  • Returns because the wrong size was selected.
  • Returns due to personal preference.
  • Claims made more than 24 hours after delivery.
  • Claims without a valid complete unboxing video.
  • Unboxing videos that contain cuts or edits.
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Products that do not pass our quality inspection.

9 How to Report an Issue

If you receive a damaged, defective, or wrong product, contact our customer support team within 24 hours of delivery.

Please provide:
  • Your order number
  • A description of the issue
  • Clear photos and videos
  • A complete, unedited unboxing video

Need Help?

If you received a damaged, defective, or wrong product, please contact our customer support team as soon as possible.

Please keep your order number and unboxing video ready when contacting us.

Jerswear · Return & Refund Policy