Return Policy

Last Updated: September 2026

At Jerswear, we want customers to receive the correct products in good condition. This Return Policy explains when a product can be reported for a return, replacement, or exchange.

1. Return Eligibility

Returns are accepted only for products that are:

  • Damaged
  • Defective
  • Wrong products received

The issue must be reported to Jerswear within 24 hours of delivery.

Returns are not accepted for change of mind, personal preference, or incorrect size selection.

2. Mandatory Unboxing Video

A complete and unedited unboxing video is mandatory for damaged, defective, or wrong-product claims.

The video must:

  • Start before opening the package.
  • Clearly show the sealed package.
  • Show the shipping label.
  • Show the complete unboxing process from start to finish.
  • Clearly show the product received.
  • Clearly show the damage, defect, or incorrect product.
  • Have no cuts, edits, or interruptions.

Important

No valid complete unboxing video = claim may not be accepted.

3. Return Request Timeframe

Damaged, defective, or wrong-product issues must be reported within 24 hours of delivery.

Requests made after 24 hours may not be accepted.

The delivery date may be verified using the applicable courier or order records.

4. How to Request a Return

To request a return or replacement, contact Jerswear within 24 hours of delivery.

Please provide:

  1. Order number
  2. Customer name
  3. Phone number or email address
  4. Description of the issue
  5. Clear photographs of the product
  6. Complete, unedited unboxing video

Our customer support team will review the submitted information.

5. Return Approval Process

After receiving your request, Jerswear will review the information and determine whether the claim meets the requirements of this policy.

If the claim is approved and a return is required, Jerswear will provide the customer with the applicable return instructions.

Customers should not send a product back without receiving return instructions from Jerswear.

6. Replacement / Exchange for Approved Claims

If a damaged, defective, or wrong-product claim is approved, Jerswear will provide a replacement of the affected product, subject to product availability.

If the same product is unavailable, Jerswear may provide another suitable resolution.

For an approved exchange or replacement, Jerswear will cover the applicable courier charges for the approved return/exchange.

7. Size Exchange

Size exchanges are not available.

Customers must check the size chart carefully before placing an order.

Incorrect size selection does not qualify for:

  • Return
  • Refund
  • Exchange
  • Replacement

8. Products That Cannot Be Returned

Returns will not be accepted for:

  • Change of mind
  • Personal preference
  • Incorrect size selected by the customer
  • Products that have been worn
  • Products that have been washed
  • Products that have been altered
  • Products damaged after delivery
  • Claims reported more than 24 hours after delivery
  • Claims without a valid complete unboxing video
  • Unboxing videos containing cuts or edits
  • Products that do not pass our quality inspection

9. Return Condition

Where a return is approved, the product must be returned according to the instructions provided by Jerswear.

The returned product may be inspected to verify the reported issue.

A replacement or other approved resolution will be processed after the returned product is received and verified, where a return is required.

10. Return Shipping Charges

For an approved damaged, defective, or wrong-product claim, Jerswear will cover the applicable courier charges for the approved exchange/return process.

For claims that do not qualify under this policy, Jerswear will not be responsible for return shipping charges.

11. Refunds for Returned Products

An approved return does not automatically result in a cash refund.

For an approved damaged, defective, or wrong-product claim, the primary resolution will be a replacement, subject to product availability.

Any refund, if applicable, will be determined according to the circumstances and our Refund Policy.

12. How to Report an Issue

Please contact Jerswear as soon as possible after receiving your order.

Contact Details

Email: jerswearofficial@gmail.com
WhatsApp: +91 8606628691
Instagram: @jerswear.india

Please keep your order number ready when contacting customer support.

13. Important Return Summary

Situation Return / Replacement
Damaged product reported within 24 hours + valid unboxing video ✅ Eligible for review
Wrong product reported within 24 hours + valid unboxing video ✅ Eligible for review
Defective product reported within 24 hours + valid unboxing video ✅ Eligible for review
Reported after 24 hours ❌ Not eligible
No complete unboxing video ❌ May not be accepted
Video has cuts/edits ❌ May not be accepted
Wrong size selected ❌ Not eligible
Change of mind ❌ Not eligible
Personal preference ❌ Not eligible
Worn/washed product ❌ Not eligible
Customer-damaged product ❌ Not eligible